Privacy Policy

SalesPulse

Operated by KanaiLLC Solutions, LLC

Last Updated: February 7, 2026

1. Introduction

This Privacy Policy explains how KanaiLLC Solutions, LLC (“Company,” “we,” “us,” or “our”) collects, uses, stores, and protects personal information when you use SalesPulse (“the Service”).

By accessing or using the Service, you consent to the data practices described in this Privacy Policy. If you do not agree, do not use the Service.

2. Information We Collect

We collect information necessary to operate, improve, and secure the Service.

2.1 Information You Provide

  • Name
  • Email address
  • Account credentials
  • Billing information (processed by third-party payment providers)
  • Product descriptions, scripts, and scenario inputs
  • Voice recordings and spoken input during simulations

2.2 Automatically Collected Information

When you use SalesPulse, we may automatically collect:

  • IP address
  • Device and browser information
  • Usage data (features used, session duration, timestamps)
  • Performance analytics and interaction metadata
  • Audio transcripts generated from voice sessions

2.3 Voice & Audio Data

SalesPulse records and processes voice interactions for:

  • Real-time AI simulation
  • Feedback and performance analysis
  • Transcription and analytics
  • Service improvement and debugging

By using the Service, you explicitly consent to voice recording and processing.

3. How We Use Your Information

  • Provide and operate the Service
  • Generate AI simulations, feedback, and analytics
  • Maintain account security and prevent fraud
  • Improve product performance and reliability
  • Communicate service-related updates
  • Comply with legal obligations

We do not sell your personal data.

4. AI & Automated Processing

SalesPulse relies heavily on automated systems and artificial intelligence.

You acknowledge that:

  • Data you provide may be processed by AI models
  • Outputs are generated algorithmically
  • AI systems may produce inaccurate or incomplete results
  • AI processing is used solely to deliver and improve the Service.

5. Third-Party Services

We use trusted third-party providers to operate SalesPulse, including but not limited to:

  • AI model providers (e.g., OpenAI, Google Gemini)
  • Cloud infrastructure and hosting services
  • Payment processors (e.g., Stripe)
  • Analytics and monitoring tools

These providers only access data as necessary to perform their services and are contractually obligated to protect your information.

6. Data Retention

We retain personal data only as long as necessary to:

  • Provide the Service
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Voice recordings, transcripts, and analytics may be retained even after sessions end for quality control, training, and improvement purposes, unless deletion is legally required.

7. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your information.

However:

  • No system is 100% secure
  • We cannot guarantee absolute security of data transmitted or stored
  • You use the Service at your own risk.

8. User Rights

Depending on your jurisdiction, you may have the right to:

  • Access personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict certain processing activities

Requests can be made by contacting us at the email listed below. We may require identity verification before fulfilling requests.

9. International Data Transfers

Your data may be processed and stored in countries other than your own. By using the Service, you consent to the transfer of your information to jurisdictions that may have different data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective upon posting. Continued use of the Service constitutes acceptance of the revised policy.

11. Contact Information

If you have questions or concerns about this Privacy Policy, contact:

KanaiLLC Solutions, LLC

info@kanaisol.com